Return Policy

Khaal (Khaal.pk)

Your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Return Window

You may request a return within 14 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused, unworn, and in its original condition
• In the original packaging/box with tags intact
• Free from stains, odor, or signs of wear

Returns will not be accepted for items that show signs of use, damage caused by the customer, or missing original packaging.

3. Non-Returnable Items

• Items purchased on final sale/clearance (unless defective)
• Customized or made-to-order products (if applicable)

4. How to Request a Return

1. Contact us at [Insert Email/WhatsApp] within 14 days of delivery with your order number and reason for return.
2. Our team will confirm eligibility and arrange pickup or guide you on how to send the item back.
3. Once received and inspected, we'll process your refund or replacement.

5. Refunds

• Approved refunds are processed within [Insert Number] business days.
• Refunds for prepaid orders are credited to the original payment method or bank account.
• Refunds for COD orders are processed via bank transfer.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product. We'll arrange a free replacement or full refund.