Frequently Asked Questions

Orders & Payment

Q: How do I place an order? Simply browse our collections, select your size and color, add to cart, and check out. You'll receive an order confirmation via [SMS/WhatsApp/Email].

Q: What payment methods do you accept? We accept Cash on Delivery (COD) across Pakistan, as well as [Insert other methods, e.g., bank transfer, card payments].

Q: Can I cancel or modify my order after placing it? Please contact us within [Insert timeframe, e.g., a few hours] of placing your order, and we'll do our best to accommodate changes before it's dispatched.

Shipping

Q: How long does delivery take? Orders are typically delivered within 3–5 business days across Pakistan.

Q: Do you deliver nationwide? Yes, we deliver to all major cities and most towns across Pakistan.

Q: How much are shipping charges? [Insert: Flat rate / Free delivery threshold]

Q: How can I track my order? Once dispatched, you'll receive tracking details so you can follow your order until it arrives.

Returns & Exchanges

Q: What is your return/exchange window? You can request a return or exchange within 14 days of receiving your order, as long as the item is unused and in original condition.

Q: How do I request a return or exchange? Contact us at [Insert Email/WhatsApp] with your order number, and our team will guide you through the process.

Q: What if I receive a damaged or wrong item? Reach out within 48 hours of delivery with photos of the product, and we'll arrange a free replacement or refund.

Product

Q: Are Khaal shoes handmade? Yes, every pair is handcrafted using premium suede and leather with careful attention to detail.

Q: How do I find my correct size? [Insert: Link to size guide, or brief sizing tip]

Q: How should I care for my shoes? [Insert: Basic care instructions, e.g., store in a cool dry place, use a suede brush, avoid direct sunlight]

Still Have Questions?

Reach out to us at:

• Email: [Insert Email]
• WhatsApp/Phone: [Insert Number]