Refund Return & Exchange Policy

At Khaal, we value our customers and are committed to ensuring your satisfaction. If there’s an issue with your shoe regarding size, quality, or damage, we’re happy to assist with a replacement or refund.

Exchange Guidelines:
1. Exchanges are accepted within 15 days of delivery. Requests made after this period may not be accepted.

2. The product must be unused, unworn, and in its original condition. Items that are used, altered, or damaged will not be eligible for exchange.

3. Delivery Charges: For all exchanges or returns, delivery charges are the responsibility of the customer.

Damaged Products:
If you receive a damaged product, take clear pictures of the issue and contact us immediately at Whatsapp number 03005411145. We will evaluate the issue and guide you through the replacement process.

Refund Policy:

Refunds will be processed within 7 business days after the return is received and inspected.

How to Request an Exchange or Refund:

1. Email us at (write email) or call/WhatsApp us at 0300-5411145 with your request and the reason for exchange or refund.

2. For damaged products, include clear pictures in your email or WhatsApp message.

3. Upon approval, you’ll receive a confirmation message with further instructions.

4. Ensure the items being returned are properly packaged and include all original components.

At Khaal, your satisfaction is our top priority, and we strive to make your experience smooth and hassle-free.